Video Delivery Failures on Basic DRM enabled Libraries

Incident Report for bunny.net

Resolved

We have identified a process on a single server causing Basic DRM transformation failures, and was the cause of intermittent video freezes/500s. This has been rectified by the Engineering team.

Posted Jul 23, 2026 - 09:02 UTC

Investigating

We are currently investigating intermittent playback failures on Stream libraries, specifically with Basic DRM enabled. This does not impact existing underlying storage, or other video library types (Enterprise DRM or non DRM).

Posted Jul 23, 2026 - 08:33 UTC

This incident affected: Stream (Stream Service).